FAQs | Bobbio Hair Salon - Wapping East London Hairdressers

FAQs

What if I want to cancel or change my booking?

Due to the high demand for services on certain days or times, we advise customers to make reservations in advance to avoid disappointment, however we will always do our best to accommodate. A major credit card is required to hold reservations for all services booked online.

We reserve the right to charge for cancelled, missed or rescheduled appointments as follows; 50% of the booked treatment costs with less than 24 hours notice. 100% for missed appointments. The card customers have provided will be selected for cancellation charges as a first attempt.

In order to cancel or reschedule a booking which has been made within 24 hours of the scheduled appointment time, customers must provide 4 hours notice prior to the appointment start time or we reserve the right to charge equal to 50% of the reserved treatment cost.

Late arrivals will result in a shortened appointment or will be required to reschedule for another date. In certain cases an advanced non-refundable deposit of 25% will be required to hold and secure a booking.

All bookings require customers to provide their full name and a contact telephone number prior to commencement of that service. These details will also be used should we need to discuss or make changes to the booking.

For all colour and technical services, customers must have a consultation and skin test at least 48 hours prior to a technical appointment to avoid any disappointment. Technical and colour services must either have a blow dry or rough dry OR a cut & blow dry added to the service. A deposit may be required to secure your booking.

Only services that are listed on the booking menu can be scheduled, please call the salon if you require any additional services that are not listed. The special request form attached to your online booking request only relates to the services that have been selected on the booking form.

Bobbio accept the following payments: Visa (debit or credit), MasterCard, Cash and Bobbio Gift Certificates.

Any changes to appointments must be made via reception on 0207 481 8003 (option1).

How can I find out prices and availability before I make a booking?

You can use our system to check prices and general availability at any time. We cannot guarantee that the exact appointment you want will be available if you decide to book at a later point in time.

I've selected the wrong service, can I change my selection?

Yes. Use the controls at the top of the "Select Appointments" screen to change your service, preferred staff (if applicable) and time.

What do I do if my service is not available?

If no times are available on the date you selected, you can check availability for neighboring days or weeks by clicking through the date tabs. If you can't find any appointments, you can also call us at 0207 481 8003 (option 1)

How do I join Bobbio Loyalty Rewards?

Bobbio Loyalty Rewards Membership is a fantastic way to save on selected products and services at check out. To become a Bobbio loyalty rewards member, clients must have had two 'cut & blow dry' services at Bobbio within 90 days of requesting to join. Loyalty points will be set to a 0 balance if there has been no paid service within 6 months of the last paid service. To join, kindly request membership to be added to your profile (subject to eligibility) when you next check out. Should you need to suspend your membership (for example there may be an extended gap between services), kindly contact reception to discuss in advance.

Can I earn or redeem loyalty reward points on discounted products and services?

Bobbio Loyalty members can still earn points on 'in store' discounted products & services. Points cannot be redeemed for discounted services (for example special offers or promotions). From the 11th Nov'16, loyalty reward members receive 10% off all 'in store' retail products (subject to availability). If a retail item has been discounted greater than 10% (for example a Bobbio offer/promotion), loyalty rewards members can select the greater but not the combined discounts. The 10% rebooking offer (expires June'17) is valid for non-loyalty reward members. Loyalty reward members earn points when rebooking at check out. The 10% rebooking offer or rebooking rewards points are valid for appointments that have not been rescheduled. To learn more on how to earn or redeem points click REWARDS

Where can I find descriptions of services or packages?

Click directly on the service or package name to view its description.

What if I want to reserve multiple services

If you want to reserve multiple services on a single day: After you select your first service, click "Select another Service" to select a second. Repeat this process to select a third, fourth, etc. If you want to reserve services on an additional day: Use the "Book more appointments" link on the final confirmation screen to book appointments on additional days.

How do I view a reservation I booked online?

If you created or logged into an account when booking your appointment, you can log into the system to view your appointments. Click the Sign Up/Log In link in the right-hand corner. Once signed in, use the "My Account" tab to view appointments.

How do I register for an online account?

Registering for a client account is done via the ‘Sign Up’ section of the online booking form. Once registered, clients can; manage their accounts as well view any rewards points linked to a membership plan, review previous or upcoming appointments plus rebook, review purchase history, update payment information by entering or amending a valid credit card (Visa/Mastercard) for quicker online booking or making an online purchase, view delivery information and finally see any series and membership plans.

Located in Wapping London, Bobbio opened its doors in 2008.

"Making a client feel they are number one is an important and satisfying element of our service. Everything we do from the largest to the smallest detail will reflect that commitment"

Jackie, Art Director

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2008- © Bobbio ® All Rights Reserved.

TEL: 020 7481 8003
Merchant Court
64 Wapping Wall
London E1W 3SJ

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